The All-in-one risk management
platform for property managers
Know Your Guest offers a complete solution providing you with all the tools and features needed to manage guest-related risks effectively.
Globally trusted by property managers
Manage your risk effortlessly
Know Your Guest provides industry-leading vacation rental software for property managers and rental owners looking to reduce risk and effectively manage any potential problems that arise.
With KYG, you’ll have everything you need to help monitor and control any problem or issues so you can spend more time focusing on growing your vacation rental business.
Run your business without second guessing
Safeguard and grow your business easily with short-term rental risk management tools designed to identify risks, eliminate manual processes and ensure that properties remain safe and secure.
| Guest Screening
Authenticate your guest’s details in real-time across multiple authoritative databases.
| ID Capture
Know the true identity of your guest with our ID verification and biometric screening technology.
| Damage Waiver
Cover small guest & property damages efficiently while creating a new line of revenue.
| Damage Deposit
Easily automate your rental property’s security deposit collection and remittance.
| Damage Protection
Unmatched short-term rental protection (up to $5 million) for all verified bookings.
| Ready to get started?
Open your door to guests, not risks with Know Your Guest.
Discover what other property managers are saying about us
The Reservation Specialists
Prior to using Know Your Guest, I was having to vet each booking situation myself. Now, I am sure that the identity of the guest booking matches the actual guest.
Know Your Guest’s flexible API has enabled DACK to build a completely integrated ID verification process that makes it easier for guests to quickly verify their identities.
Working with Know Your Guest has provided us with an affordable and effective risk management solution that gives peace of mind to both property owners and guests alike.
Frequently Asked Questions
What are the advantages of using a risk management platform?
The short-term rental industry is expanding rapidly, and in turn, it has brought the rise of fraudulent bookings, bad guests and even fraudulent hosts. Know Your Guest was created to establish professionalism in the industry while building trust between guests and owners and, in turn minimising risks for all.
Is Know Your Guest available in my country?
Yes! All Know Your Guest features are available globally with only a few restrictions.
Can I use Know Your Guest with the Airbnb platform?
Yes. With our API integration, property managers and hosts are allowed to use our solution on Airbnb’s platform through Airbnb’s offline fees feature, as stated in their own guidelines.
Does Know Your Guest need to be integrated with property management software?
Our solutions have been developed to seamlessly integrate with your tech stack. However, we offers a unique ‘One Step Link’ integration, where we provide you with a verification link you can add to your automated booking emails to guests if you do not use a PMS. We also have an open API for direct integration.
See how Know Your Guest can work for you
Book a discovery call with our expert team to see how we can help you manage risk.