The All-in-one risk management
platform for property managers

Know Your Guest offers a complete solution providing you with all the tools and features needed to manage guest-related risks effectively.

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Globally trusted by property managers

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The logo of a Know Your Guests customer
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Manage your risk effortlessly

Know Your Guest provides industry-leading vacation rental software for property managers and rental owners looking to reduce risk and effectively manage any potential problems that arise.

With KYG, you’ll have everything you need to help monitor and control any problem or issues so you can spend more time focusing on growing your vacation rental business.

Run your business without second guessing

Safeguard and grow your business easily with short-term rental risk management tools designed to identify risks, eliminate manual processes and ensure that properties remain safe and secure.

know your guest guest screening

| Guest Screening

Authenticate your guest’s details in real-time across multiple authoritative databases.

Explore our Guest Screening ->

know your guest ID verification

| ID Capture

Know the true identity of your guest with our ID verification and biometric screening technology.

Explore our ID Capture ->

know your guest damage waiver

| Damage Waiver

Cover small guest & property damages efficiently while creating a new line of revenue.

Explore our Damage Waiver ->

know your guest damage deposit

| Damage Deposit

Easily automate your rental property’s security deposit collection and remittance.

Explore our Damage Deposit ->

know your guest damage protection

| Damage Protection Plan

Unmatched short-term rental protection (up to $5 million) for all verified bookings.

Explore our Damage Protection Plan ->

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| Ready to get started?

Open your door to guests, not risks with Know Your Guest.

Book a demo with our experts ->

Discover what other property managers are saying about us

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Elizabeth Donn
The Reservation Specialists

Prior to using Know Your Guest, I was having to vet each booking situation myself. Now, I am sure that the identity of the guest booking matches the actual guest.

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Thomas Schaper

Know Your Guest’s flexible API has enabled DACK to build a completely integrated ID verification process that makes it easier for guests to quickly verify their identities.

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Will Parry

Working with Know Your Guest has provided us with an affordable and effective risk management solution that gives peace of mind to both property owners and guests alike.

Frequently Asked Questions

What are the advantages of using a risk management platform?

The short-term rental industry is expanding rapidly, and in turn, it has brought the rise of fraudulent bookings, bad guests and even fraudulent hosts. Know Your Guest was created to establish professionalism in the industry while building trust between guests and owners and, in turn minimising risks for all.

Is Know Your Guest available in my country?

Yes! All Know Your Guest features are available globally with only a few restrictions.

Can I use Know Your Guest with the Airbnb platform?

Yes. With our API integration, property managers and hosts are allowed to use our solution on Airbnb’s platform through Airbnb’s offline fees feature, as stated in their own guidelines.

Does Know Your Guest need to be integrated with property management software?

Our solutions have been developed to seamlessly integrate with your tech stack. However, we offer a unique ‘One Step Link’ integration, where we provide you with a verification link you can add to your automated booking emails to guests if you do not use a PMS. We also have an open API for direct integration.

See how Know Your Guest can work for you

Book a discovery call with our expert team to see how we can help you manage risk.

talk to know your guest's expert sales team about our risk management solutions.