Collect and Manage Damage
Deposits Effortlessly
Handle vacation rental damage deposits without stress. We process the deposit, you focus on your guests.
Stay protected, stay PCI compliant
Use Know Your Guest to remove the headache that comes with manually collecting security deposits and handling payment details. With our vacation rental damage deposit processing solution, we handle all the admin, so you don’t have to.
Know that each deposit is securely handled, protected by 3D Secure authentication and can be managed through your dashboard.
Set your own security deposit amount, even on Airbnb
We know accidents can happen. Nobody can choose when or where they’ll occur, they just happen.
Our vacation rental damage deposit processing solution is available to you across all booking channels, including your direct booking website, with easy automation and implementation into your guest’s booking journey – white-labelled, of course.
Provide your guests with a frictionless experience and your business with the necessary security measures to protect your short-term rentals.
Want to turn your vacation rental damage deposits into profits?
Find out how you can earn additional revenue on every booking with our damage waiver.
Frequently Asked Questions
What are the fees for using Know Your Guest’s damage deposit solution?
We take a non-refundable admin fee for deposit handling from your guest.
How long does it take to refund a guest their deposit if there is no damage?
If no damage is caused during their stay, by default we will release your guest’s deposit 10 days after checkout.
Do I need to use either Know Your Guest’s Intelligent Guest Screening or ID Capture solutions to use the Damage Deposit?
No you do not need to, however, our Damage Deposit works best when combined with our Intelligent Guest Screening or ID Capture.
What is the difference between a damage waiver/damage deposit?
The principal difference between damage waivers and deposits is that a damage waiver is a smaller, one-time, non-refundable fee; whereas, a damage deposit is a larger fee paid upfront and then remitted to the guest after check-out. Check out our damage waiver vs damage deposits article for a more in-depth comparison.