Managing Your Short-term
Rental Damages Just Got Easier

Property managers and owners can cover small incidents of guest damage quickly and easily with our vacation rental damage waiver.

objects in a living room protected by know your guest's damage deposit
notification to property manager that a damage waiver has been paid

Damage deposits redefined: What you need, when you need it

We know accidents happen. But we also know a little spilt wine shouldn’t leave you out of pocket. Not all property damage is preventable, but the hassle of chasing guests for damage-related payouts can be.

Our damage waiver:

Is less hassle than a traditional security deposit

Removes disputes with guests and bad reviews

Provides additional revenue for you in the vast majority of bookings, where no guest damages to your property occur

Creates greater guest experience – if something does go wrong, they know it’s been sorted ahead of time

Encourages guests to be more responsible

How our vacation rental damage waiver works

A short-term rental damage waiver fee will protect you and cover guests while eliminating the traditional barriers of collecting and refunding security deposits. 

Your guest will pay a non-refundable fee to waive their liability (up to an amount set by you) for any accidental damage caused during their stay at your rental property as part of their rental agreement.

It’s quick, it’s reliable, and we facilitate it.

Our payments use 3D Secure to prevent fraudulent chargebacks.

No damage, no payout – you keep the waiver as extra revenue.

You build the means to resolve smaller guest damages quickly and efficiently without needing to contact the guest post-stay or your vacation rental damage insurance coverage.

property with a pool protected by know your guest's short-term rental damage waiver

Make sure your vacation rental property is protected even after checkout

Are you looking for protection against large damage for your vacation home? Why not check out Know Your Guest short-term rental damage protection? It covers up to $5 million worth of damages caused by verified guests.

“As a vacation rental company implementing the Know Your Guest damage waiver solution, we’ve been able to generate material additional margin on our bookings.

Around 10% of our bookings cause some damage, of which a damage waiver can cover 90%.  Knowing that we have the funds available for that rainy day gives us peace of mind.”

logo of property management company using vacation rental damage waiver

Nick Taylor
Managing Director of Nox

Frequently Asked Questions

What does Know Your Guest’s vacation rental Damage Waiver cover?

Our Damage Waiver is putting the money in your hands to choose where the money goes, whether it be updating wear and tear or cleaning the rug. Please note that theft and malicious damage are not covered by our Damage Waiver. If you have purchased our Damage Protection add-on, which includes our Host Guarantee, this will protect you from these instances.

What are the fees that come with using Know Your Guest’s vacation rental Damage Waiver solution?

We take a small percentage of the fee to cover our administrative costs for damage waiver facilitation.

Do I need to use either Know Your Guest’s ID Capture or Intelligent Guest Screening solutions to use the Damage Waiver?

No you don’t need it, however the Damage Waiver works best when combined with our guest check softwares Intelligent Guest Screening or ID Capture.

How much extra revenue can I make?

This will depend on the amount set by you, the number of bookings you take and whether or not accidental damage occurs.

Ready to start collecting a damage waiver?