Managing Your Short-term
Rental Damages Just Got Easier
Property managers and owners can cover small incidents of guest damage quickly and easily with our vacation rental damage waiver.
Damage deposits redefined: What you need, when you need it
We know accidents happen. But we also know a little spilt wine shouldn’t leave you out of pocket. Not all property damage is preventable, but the hassle of chasing guests for damage-related payouts can be.
Our damage waiver:
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Is less hassle than a traditional security deposit
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Removes disputes with guests and bad reviews
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Is available to property managers of all sized portfolios, whether you have 1 property or 500+
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Creates greater guest experience – if something does go wrong, they know it’s been sorted ahead of time
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Encourages guests to be more responsible
“As a vacation rental company implementing the Know Your Guest damage waiver solution, we’ve been able to generate material additional margin on our bookings.
Around 10% of our bookings cause some damage, of which a damage waiver can cover 90%. Knowing that we have the funds available for that rainy day gives us peace of mind.”
Nick Taylor
Managing Director of Nox
How our vacation rental damage waiver works
A short-term rental damage waiver fee will protect you and cover guests while eliminating the traditional barriers of collecting and refunding security deposits.
Your guest will pay a non-refundable fee to waive their liability (up to an amount set by you) for any accidental damage caused during their stay at your rental property as part of their rental agreement.
It’s quick, it’s reliable, and we facilitate it.
Our payments use 3D Secure to prevent fraudulent chargebacks.
Potential revenue earner when you take the risk*.
You build the independence to resolve smaller guest damages quickly and efficiently without the need to contact the guest post-stay or your vacation rental damage insurance supplier.
Make sure your vacation rental property is protected even after checkout
Are you looking for protection against larger guest damages for your vacation home? Our Damage Protection Plan covers up to $5 million worth of damages caused by verified guests.
Frequently Asked Questions
What does Know Your Guest’s vacation rental Damage Waiver cover?
Our Damage Waiver is putting the money in your hands to choose where the money goes, whether it be updating wear and tear or cleaning the rug. Please note that theft and malicious damage are not covered by our Damage Waiver. If you have purchased our Damage Protection add-on, which includes our Host Guarantee, this will protect you from these instances.
What are the fees that come with using Know Your Guest’s vacation rental Damage Waiver solution?
We take a small percentage of the fee to cover our administrative costs for damage waiver facilitation.
Do I need to use either Know Your Guest’s ID Capture or Intelligent Guest Screening solutions to use the Damage Waiver?
No you don’t need it, however the Damage Waiver works best when combined with our guest check softwares Intelligent Guest Screening or ID Capture.
How much extra revenue can I make*?
Our Damage Waiver solution offers revenue-earning potential to property managers with 50+ properties. The additional revenue you make will depend on the waiver amount you set, the number of bookings you take and whether or not accidental damage occurs.